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Shipping Policy

Return Policy

Unused item

Every product (except 925 silver product) sold by Creatio Design is warranted with a 15-day return policy. If you are not satisfied with the purchase, please notify us within 15 days of the invoice date, email us at, mention your purchase email address and order number reference. To be eligible for a return and money back, the product must be unused and in the original condition and packaging. Please be responsible for the shipping and handling costs for returning the item and notify us the tracking number. Original shipping and handling charges are NON-REFUNDABLE.

Used item

We do not offer refunds on items which are used or sent beyond 30 days (or 40 days if postal service). If 30 days (or 40 days) have gone by since the shipment date, unfortunately we can’t offer you a refund or exchange but will make every effort to solve your problem.

P.S. 925 silver products are not eligible for return or exchange.


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